Segell de NahmànidesMuseum of Jewish History

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Inici Visit us FAQs

FAQs

Group Bookings

  • Is it necessary to make a reservation for group visits?

    Yes. All groups must book their visit in advance by email at reserves.callgirona@ajgirona.cat or by completing the booking form.

  • What is the minimum number of people required to be considered a group?

    When the booking is made through a travel agency or an official tour guide, there is no minimum number of participants.

  • What is the maximum number of people allowed per group?

    The maximum is 25 people per group, in accordance with municipal regulations. If this number is exceeded, the group must be split and enter at 15-minute intervals.

  • How far in advance should a reservation be made?

    We request a minimum of 24 hours' notice.

Prices and Payment

  • What is the price for groups?

    With a confirmed booking, admission for non-school groups is €4 per person, and for school groups (aged 17 and over) the admission fee is €3 per person.

  • What payment methods are available?

    Payment by card at the Museum reception desk is preferred. When making the reservation, national companies or institutions may also request payment by bank transfer.

  • How does payment by bank transfer work?

    Upon arrival, the group must provide a voucher from the agency indicating the final number of participants and billing details. After the visit, an email will be sent with the invoice and payment instructions.

  • Is there a free admission day?

    Yes. Admission is free on the first Sunday of every month, in addition to several open days held throughout the year (see the events section for more information).

Guided Visits

  • Are guided tours available?

    The Museum offers visits for school groups and non-school groups upon request. You may also contact the Tourist Office to arrange a guided visit with an official Catalan tour guide (only official guides are authorised to provide guided tours inside the Museum).

  • Do accompanying guides receive free admission?

    Yes. Please note that only official guides are authorised to provide explanations inside the Museum.

  • Are audio guides available?

    Yes. The Museum offers free audio guides available through our website. They can be listened to on your own mobile device (free Wi-Fi is available).

Accessibility and Other General Questions

  • What accessibility facilities are available for visitors with reduced mobility?

    Although the Museum is located in a historic building, it has a lift in an adjacent building that provides access to the Core Exhibition galleries. If you expect to use this service, please inform Museum staff in advance. The temporary exhibition galleries are fully accessible. Further information is available in the Museum Accessibility section.

  • What is the latest admission time?

    Visitors may enter up to 30 minutes before closing time. For groups, the latest admission time is 60 minutes before closing.

  • Are pets allowed inside the Museum?

    No. Only assistance dogs are permitted.

  • Does the Museum have a café or restaurant?

    No. The consumption of food and drink, as well as smoking, is not permitted anywhere within the premises.

  • Is there parking at the Museum?

    The Museum does not have its own car park. The nearest coach parking area is in the Fontajau area (next to the Fontajau Municipal Sports Hall).

  • Can photographs be taken in the Museum?

    Yes. Photography without flash is permitted for personal use.

  • Is Wi-Fi available?

    Yes. The CallGirona network is freely available to all visitors.

  • Is the library open to everyone?

    Yes. Access is free. Simply inform the reception desk that you wish to use the library, or access it directly from Carrer de Sant Llorenç (see the opening hours).

  • Can private dinners or events be organised in the Centre's courtyard?

    Yes. The courtyard and conference room can be hired for private use. Please consult the Venue hire section for more information.